Strategic technology trends: Autonomous things and Artificial Intelligence

Strategic technology planning is essential for businesses wanting to map out where they are currently and where they want to be in the future in relation to technology and infrastructure in their organization. In order to be on top of your game and plan your technological growth in a scalable manner, it is important to keep up with the latest trends.

Autonomous Things, such as robots, drones and autonomous vehicles and machines, make use of Artificial Intelligence to automate output functions which had been previously performed by humans. Today, the automation of things goes beyond automation generated by rigid programming models and rather explores Artificial Intelligence to deliver advanced human-like behaviors that interact more naturally with their surroundings and with humans.

What does this mean for your business and how can Autonomous Things (and Artificial Intelligence) assist to transform and improve your organizations’ business operations?

Whether your business is a start-up or an established enterprise, the integration of automation in certain (or every) aspect of your business can assist you to focus on what really matters – working on achieving goals that have been set, improving operations and growing your business. From capturing leads and closing sales to serving customers, automation can benefit your business in several ways.

Let us explore the aspect of capturing and managing leads in a sales or service business – a critical task which is often overlooked because it is time consuming and difficult to get right if information is not adequately created, stored and managed.

Whether you are meeting new clients, potential clients or responding to those who have already called or e-mailed, automated processes allow you to acquire and retain leads quicker and more efficiently.

How can automated process achieve this for your business? Automated processes can facilitate leads from inception of the lead by managing one of the most important and common first engagements that your business will have with a new or potential lead – an interaction via your “contact us” form on your website.

According to the Lead Management Study report published by Inside Sales, waiting even thirty minutes to respond to a lead decreases your businesses odds of qualifying a lead by twenty-one times, as compared to calling or making some other kind of contact within five minutes. This turnaround time expectation puts businesses under significant pressure to respond to leads immediately in order to secure the interest of the lead and increase the chances of doing more business. This is where Autonomous Things and Artificial Intelligence can step in to help your business meet such expectations and at the very minimum, prolong the lead’s attention in your sale or service.

By introducing automation software, you can transform and improve your businesses response turnaround time and respond immediately every time a lead shows an interest in what your business has to offer. The beauty of this is that you do not even have to think about what you must respond – the automation software will do it for you and can “sound” just like you. The automation software can thereafter assign you or any sales representative to the lead and layout the foundation of your sales pipeline.

We have only scraped the surface of how your business can benefit from Autonomous Things and Artificial Intelligence. With the ever-evolving nature of technology, the possibilities are endless and exciting.

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